Quite Contrary Cakes York

contact me: 07588764328 or email: mary@quitecontrarycakes.co.uk

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Terms and Condtions


Wedding Cake Booking Terms & Conditions

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Your initial deposit reserves your event date and is non-refundable, this will be 50% of your total wedding cake cost. .

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The remainder of the total price shall be due 1 month before the event. Payment may be made by bank transfer or PayPal. If payment is not received one month in advance of the event, this contract could be null and void. This means that your order will be cancelled and no cake will be made. The Client is responsible for keeping track of any payments due and ensuring their timely receipt. We are not responsible for you not having a cake supplied by Quite Contrary Cakes if you fail to complete all payments and deposits required prior to the event by the deadlines specified.

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The date of your final payment is the final date for any changes of size, style or flavours of the cake. 
Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

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Delivery and setup is charged at 75 pence per mile for the return journey.

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We are not responsible for any damage to the cake after setup is complete.  You are responsible for providing
an appropriate and secure table and environment for the cake(s).  Cakes are heavy and require a sturdy table,
and optimal room temperature of 23ËšC or below.

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Complaints are rare so when they do occur we take them seriously. Corrections to inscriptions & minor changes when things are wrong can usually be carried out on the same day in most cases and you are required to give us the opportunity to do this. You must notify us of the problem within 1 hour of collecting your cake. Some complaints may need further investigation and an immediate refund may not always be possible. The cake, or part of cakes, must be returned to us within 3 days so that we can fairly assess the nature of the complaint. Photographs of cakes will not be accepted. The maximum refund we will offer at anytime depending on the outcome of our assessment, will be the cost of the cake plus the delivery charge if the cake was delivered. No further compensation will be offered..

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If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility for
the condition of the cake once it leaves Quite Contrary Cakes possession.

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On occasion we will photograph our cakes and we reserve the right to use any photographs for
display or promotion without compensation to you.

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Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens.
You agree to notify your guests of this risk and hold us harmless for allergic reactions unless an allergy
free cake has been requested.

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Please make the person responsible for cutting the cake aware of any inedible materials used
on the cake i.e. Lace, ribbon, flowers, pins etc.





Quite Contrary Cakes
Bespoke Wedding Cakes Made In York
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